A Texas Company helps to keep it local

Matt Morris and his San Antonio based MyVirtualGeek.com is helping to bring the technical support helpdesk, and jobs, back to America.

Anyone with a computer knows the frustration. Instead of saving you precious time and resources, it locks up, you get a virus, the printer un-installs itself, or worse, you get the blue screen of death. 5 years ago, we simply called the IT department, and someone would come take care of it. These days, this can be a bigger headache than the computer itself. Almost all the big companies have outsourced their helpdesks to remote places like India or Bangladesh, and techs with heavy accents reading from a script can be very frustrating, even for the most patient of us. Home users will inevitably either end up pulling the computer apart to take it to the local store, where they leave private files and folders in the hands of strangers, or have some kind of tech, or cousin Bob make a house call. Bigger corporations may still have an in-house IT department, but most small companies don’t. Normally the most techno-savvy person is pulled away from whatever task they were working on to deal with the issue.

Having seen the frustration, one Texas based IT company, started their own Remote Helpdesk. MyVirtualGeek.com is owned by Matt Morris, who traveled the world as a high end consultant, and upon returning to his home in San Antonio, realized the need for quality technical help. First he opened Complete Network Care, a San Antonio computer company that was targeted to small businesses that didn’t have their own IT department. People kept asking about out of town and branch offices, and home users were also looking for help. Major corporations have remote helpdesks, so why not the average Joe? So, a new solution was created. The biggest complaint from people who had used a remote helpdesk was that control was taken away from them by the IT guy. It also had to be completely secure, as many of the clients were medical providers. After many months of tweaking, MyVirtualGeek.com was launched. It gives users the ability to create their own “trouble ticket”. A San Antonio based Geek will then telephone the user, and establish an internet connection with the remote PC.  It’s completely interactive, and the user can see everything the Geek is doing, and the Geek can even teach the user how to fix the problem should it happen again.  When the problem is resolved, the remote session is disconnected, and the geek cannot re-establish a connection with the remote computer until a new session is established. Anybody in the US or Canada with an internet connection can be helped by MyVirtualGeek.com.  Tokens can be purchased online with a credit card, and make a great gift for Grandma. Best part is, the buck stops here.